ANIPHARM™ APPLICATION
TERMS AND CONDITIONS
IMPORTANT
PLEASE READ CAREFULLY
These terms and conditions (the “Terms and Conditions”) constitute a valid legal contract between the user of the Application and Services Anipharm Inc. (“Anipharm”) and apply to your use of the Anipharm™ mobile application (the “Application”), including all content and services offered therein.
BY CLICKING ON THE “TERMS AND CONDITIONS” BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ AND ACCEPTED ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN AND AGREE TO BE BOUND BY THEM.
YOU ACKNOWLEDGE THAT YOU ARE AT LEAST 18 YEARS OF AGE AND THAT YOU ARE DULY AUTHORIZED TO SUBSCRIBE TO THE TERMS AND CONDITIONS ON YOUR OWN BEHALF.
IF YOU DO NOT ACCEPT ALL THE TERMS AND CONDITIONS, DO NOT INSTALL OR USE THE APPLICATION IN ANY WAY.
IMPORTANT - PRACTICE OF PHARMACY:
THE PHARMACEUTICAL SERVICES PRESENTED ON THIS APPLICATION ARE OFFERED EXCLUSIVELY BY THE PHARMACISTS OF MAËL ROBERT-LAMARRE PHARMACIEN INC. AFFILIATED WITH ANIPHARM. THEY OFFER THE RELATED SERVICES ONLY ON BEHALF OF MAËL ROBERT-LAMARRE PHARMACIEN INC.
1. General
Any reference to Anipharm shall be deemed to include its officers, shareholders, directors, employees, agents and other representatives as well as its affiliated companies and their respective officers, shareholders, directors, employees, agents and other representatives.
2. Pharmaceutical services and Application
The Application allows you to submit requests for pharmaceutical services for processing domestic pet prescriptions. All resulting pharmaceutical services will be performed by MAËL ROBERT-LAMARRE PHARMACIEN INC (the “Pharmacy”). The Pharmacy is independent of Anipharm, and the Pharmacy offers its services on the Application in its own name and for its own account.
The use of the Application does not establish a patient-pharmacist relationship between you and the Pharmacy. This relationship will be established when you voluntarily ask the Pharmacy to process a prescription and when you transmit the original prescription to the Pharmacy. The Pharmaceutical Services referred to on the Application (including advice provided by a healthcare professional employed by or affiliated with the Pharmacy) are offered and performed exclusively by the Pharmacy and are the object of an exclusive relationship between you and the Pharmacy.
Anipharm does not in any way offer or claim to offer pharmaceutical drugs or services. Anipharm, through its Application, only provides an exchange service to facilitate the relationship between you and the Pharmacy. Since your exclusive relationship with the Pharmacy may be subject to the terms and conditions of service of the Pharmacy in question, including its own privacy policy, it is important to request information regarding such from the Pharmacy.
In addition to these Terms and Conditions, the services provided by the services may be subject to the terms and conditions of service of the Pharmacy in question. Please contact the Pharmacy for further information.
3. Content of the Application and pharmaceutical services
IF YOUR PET HAS A MEDICAL EMERGENCY OF ANY KIND, PLEASE CONTACT A VETERINARIAN OR GO TO THE NEAREST VETERINARY CLINIC.
The content of the Application, any publication forming part thereof or any description of the products or medicines contained in the Application is provided for information purposes only.
Only a veterinarian, pharmacist or other healthcare professional can diagnose or treat a health problem. Therefore, you should always seek the advice of a healthcare professional, veterinarian or pharmacist.
You must carefully read and strictly follow all labels and instructions on the medication packaging.
Under no circumstances should you disregard the advice of a healthcare professional, veterinarian or pharmacist, or delay obtaining such advice because of content that may be available via the Application.
4. License
Subject to your compliance with the terms and conditions herein, Anipharm grants you a limited, non-exclusive, non-transferable, non-sublicensable, personal, revocable license to download, access and use the Application on an Application-enabled smartphone or tablet solely to order medication for your pet, for your pet's exclusive, non-commercial use, and for no other use.
Anipharm (or its licensors, as the case may be) retains all of its rights, including those not expressly provided for herein, and no right to license, use or otherwise acquire any intellectual property belonging to Anipharm (or its licensors) is granted to you in connection with the Application.
5. Restrictions
You agree not to, yourself and not to allow others, directly or indirectly to:
- reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas or algorithms of the Application;
- modify, translate or create derivative works from or based on the Application;
- copy or use the Application for purposes other than those authorized in Article 4;
- order medication for an animal via the Application for resale;
- order medication for any purpose other than for the exclusive use of your pet;
- delete, remove, erase, modify or obscure any proprietary notices, trademarks, logos, copyrights, legends, symbols of Anipharm or its licensors, appearing in the Application;
- use the Application for any purpose for which it is not designed or intended;
- publish, resell, distribute, transmit, communicate, transfer, pledge, rent, share or sublicense the Application;
- use the Application in a manner that violates the legal rights of any third party, that is unlawful and that violates any law or regulation applicable to your use of the Application or any provision of these Terms and Conditions or the usage policies published from time to time by Anipharm.
ANIPHARM SHALL HAVE THE RIGHT TO REFUSE, SUSPEND AND/OR TERMINATE YOUR ACCESS TO THE APPLICATION AT ANY TIME AND IN ITS SOLE DISCRETION, INCLUDING, WITHOUT LIMITATION, IN THE EVENT OF ANY VIOLATION BY YOU OF THESE TERMS AND CONDITIONS OR ANY APPLICABLE PUBLISHED POLICIES OF ANIPHARM, ALL WITHOUT NOTICE OR DELAY.
6. Protection of your personal information
By using the Application, Anipharm may collect information about you and your use of the Application.
You agree that any personal information as defined in Anipharm's Privacy Policy (“Policy”) and communicated through the Application will be used in accordance with the Policy, which is incorporated herein by reference with the necessary modifications. The personal information will only be used for the purposes described in the Policy or for any other purpose authorized by a law of the Province of Quebec or a Canadian law applicable in that Province.
Without limiting the generality of the foregoing, you recognize that by using the Application and transmitting requests for services via the Application, your personal information necessary to render pharmaceutical services will be disclosed and communicated to the Pharmacy, including its authorized employees and officers.
7. Intellectual property
You agree and recognize that all of the following elements are the exclusive property of Anipharm (or its licensors): content, images, logos, trade names, rights, titles and interests related to trademarks, registered or unregistered, data, graphics, interfaces and any other elements incorporated into or published on the Application, including the manner in which the elements are presented.
It is strictly forbidden, without the prior written consent of Anipharm, to reproduce, copy, publish, transmit, communicate or use in any way whatsoever the material, information and/or trademarks displayed on the Application.
8. Application platform
The Application is only available on iPhone® mobile devices.
You acknowledge and agree that the availability of the Application depends on the platform provided by a third party, for example, the “Apple Store” for the iPhone, through which you access the Application.
You are responsible for obtaining and maintaining all equipment, devices, Wi-Fi and internet connections, third-party software, updates and related services and accessories necessary to connect to, access or otherwise use the Application and you are responsible for all costs associated with such uses and compliance with agreements relating to such use. Anipharm makes no warranty as to the availability or compatibility of the Application with all smart phones and tablets, Wi-Fi routers and internet connections.
9. Additional rules of use, rights and responsibilities specific to your mobile device
Without limiting the generality of the foregoing, your use of the Application with any Apple® mobile device is subject to the rules of use established by Apple Inc. including the terms set forth in the App Store Terms and Conditions of Use available on their website.
10. Account and password management
You are responsible for protecting and maintaining the confidentiality of your account information (including your password). You are also responsible for all use of your account, whether or not authorized by you.
You have an obligation to provide information that is complete, accurate and current. Anipharm and its service providers will rely on the information provided by you and as such, you will be responsible for any loss and/or damage that Anipharm and its service providers suffer as a result of the use of inaccurate or incomplete information provided by you.
11. Limitation of warranty
The Application and all its content are provided to you “as is” without representations or warranties of any kind, express or implied, under applicable laws of otherwise. This exclusion does not apply where the law does not allow the exclusion of implied warranties. To the extent permitted by law, Anipharm makes no representations or warranties regarding (a) absence of errors, completeness or timeliness; (b) availability; (c) ability to meet your expectations; and (d) security, reliability, absence of defects, viruses or other harmful content. You remain responsible for all risk arising from the use of the Application and expressly release Anipharm from any damages arising from the use of the Application or from downloading or accessing any information or materials through the Application.
12. Limitation of liability
To the extent permitted by law, Anipharm, its shareholders, officers, directors, employees, licensors, suppliers, representatives and agents (collectively the “Anipharm Representatives”) shall not be liable for (a) any errors or omissions in the content available on the Application and (b) any damages, direct, indirect, incidental, special, punitive or exemplary damages for loss or injury of any kind, including, without limitation, damage to your mobile device resulting from your access to or use of the Application and any loss of data. In the event that any Anipharm Representative is found liable by a court of law for any damages suffered, such liability shall in no event exceed $250 CAD.
13. Compensation
You agree to indemnify, defend and to keep Anipharm Representatives harmless from and against any and all claims, damages, losses, liabilities and expenses (including reasonable attorneys' fees) relating to any claim or action arising out of your use of the Application or your violation of these Terms and Conditions.
14. Force majeure
Anipharm shall not be held responsible for any damages resulting directly or indirectly from force majeure and/or causes beyond its control, including, but not limited to, internet failures, telephone or tablet failures, equipment failure, power failure, strikes, litigation, riots, rebellion, pandemic, civil disturbances, shortage of labor or materials, fires, floods, hurricanes, explosions, acts of God, cyberattack, war, governmental action, domestic or foreign court orders, third party default, or loss, interruption and/or fluctuation of service and/or use of your connected products in connection with the application whether or not such events have been decreed as such by a competent authority.
15. External links
The Application may contain hyperlinks or other methods to other sites operated by third parties. These links are provided for reference purposes only. Anipharm has no control over the content or performance of these external sites. Anipharm does not warrant or assume and is not responsible for any such external sites, the products or services you obtain from such external sites, the material or content therein, or any association with their operators. When you click on a link, you must refer to their terms of use and privacy policy.
16. Applicable law and jurisdiction
These Terms and Conditions are deemed to have been concluded in the Province of Quebec, Canada. These Terms and Conditions shall be governed by the laws applicable in the Province of Quebec, Canada, without regard to principles of conflict of laws.
The parties agree and recognize the exclusive jurisdiction of the courts of the judicial district of Montreal, Province of Quebec, Canada, for the purpose of settling any dispute relating to these Terms and Conditions and elect domicile in the judicial district of Montreal, Province of Quebec, Canada.
17. Assignment
You may not assign any of your rights and/or obligations under these Terms and Conditions without Anipharm's prior written consent. Anipharm may assign any or all of its rights and obligations under these Terms and Conditions, in whole or in part, at its sole discretion without prior notice or delay.
18. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions remain in full force and effect. The invalidity or unenforceability of any provision of these Terms and Conditions will in no way affect the other provisions.
19. Survival of provisions
All provisions of these terms and conditions which by their nature are intended to survive termination, including, without limitation, restrictions, obligations of confidentiality, indemnification obligations, limitations of warranties and liability, shall survive and remain enforceable after termination of these terms and conditions.
20. Waiver
Any delay or waiver of any provision of these Terms and Conditions shall not constitute a waiver of any other provision and no waiver shall be effective unless in writing and signed by an authorized representative of Anipharm.
21. Entire agreement
These Terms and Conditions constitute the entire agreement between the parties with respect to the use of the Application and the subject matter of these Terms and Conditions.
22. Cancellation
Anipharm reserves the right, at its sole discretion, to limit, prevent or withdraw access to the Application to any person, at any time, for any reason whatsoever, including as a result of a violation of these Terms and Conditions.
PRIVACY AND CONFIDENTIALITY POLICY
(The “Policy”)
1. INTRODUCTION
Your privacy and the protection of your personal information is very important to Services Anipharm Inc. (“Anipharm”, “our”, “we” or “us”), which has developed a mobile application (the “Application”) allowing you to submit requests for pharmaceutical services for processing domestic pet prescriptions (the “Services”).
When you contact us or use the Application to access the Services, Anipharm ensures that effective controls are in place to protect the confidential nature of the personal information in its custody.
IMPORTANT - PRACTICE OF PHARMACY:
THE PHARMACEUTICAL SERVICES PRESENTED ON THE APPLICATION ARE OFFERED EXCLUSIVELY BY THE PHARMACISTS OF MAËL ROBERT-LAMARRE PHARMACIEN INC. (THE “PHARMACY”) AFFILIATED WITH ANIPHARM. THEY OFFER THE RELATED SERVICES ONLY ON BEHALF OF MAËL ROBERT-LAMARRE PHARMACIEN INC.
THE PHARMACIST MAËL ROBERT-LAMARRE IS SOLELY RESPONSIBLE FOR THE PRACTICE OF PHARMACY.
2. APPLICATION AND DEFINITIONS
This Policy applies to Anipharm, including its officers, employees, consultants and any person who otherwise provides services for its benefit.
It covers the personal information of customers (potential, current or past).
For the purposes of the present document and as defined by the Act respecting the protection of personal information in the private sector (the “Act”), personal information is any information which relates to a natural person and directly or indirectly allows that person to be identified. For example, it could include a person's first and last name, mailing address, e-mail address, telephone number, gender or banking information, information about your pet or its health, your language and any other personal information you consider useful to provide to us (“Personal Information”). Personal Information does not include an individual's business or professional contact information or personal information which by law is public.
BY PROVIDING PERSONAL INFORMATION THROUGH THE APPLICATION OR BY ANY OTHER MEANS TO ANIPHARM, YOU CONSENT TO THE COLLECTION, USE AND DISCLOSURE, RETENTION AND DESTRUCTION OF YOUR PERSONAL INFORMATION AS SET OUT IN THIS POLICY.
3. CONSENT, COLLECTION, USE AND COMMUNICATION
3.1 Consent
Generally, we will obtain Personal Information directly from you, with your consent, subject to exceptions set out in the Act. Personal Information will only be used for the purposes for which it was collected, unless we obtain your consent.
We will not collect, use or disclose Personal Information without your consent unless we are authorized or required to do so under the Act.
Please note that you have the right to refuse to provide us with Personal Information. You also have the right, subject to reasonable notice and applicable legal restrictions, to withdraw your consent to the use of Personal Information already collected by contacting our Privacy Officer at the contact information provided in section 14. Refusal to disclose information or withdrawal of your consent may prevent us from providing or continuing to provide our services or information to you.
IMPORTANT: If you provide us with Personal Information about other individuals, you declare that you have the authority to do so and, if applicable, that you have obtained the necessary consent, and you acknowledge that such information may be used in accordance with this Policy.
3.2 Collection and use
We will only collect your Personal Information if we have a serious and legitimate interest and a valid reason for doing so. The collection will be limited to the information that is necessary to fulfill the purpose.
Below is a list of the information we may collect.
3.2.1 Use of our Application and Services; connection, usage and support data
When you navigate on our Application or use our Services or interact with us via email, we collect information about you as described below, some of which is collected automatically:
- When you use our Application to make an inquiry or other request, we may collect information about you, such as your first and last name, postal address, e-mail address, telephone number, your specific request and information related to your use of the Application.
- When you use our Services, we may collect information about you, such as your first and last name, mailing address, e-mail address, your specific request and information related to your use of the Services, including information about transactions related to the Services. We may also collect information about the pet you have registered on our Application, including its name, age, allergies, gender, breed, veterinarian's name, prescription date and any other necessary information. This information is then transmitted to the Pharmacy.
- When you make a payment to the Pharmacy, we may collect information about you, such as billing and other payment information, including billing name and address, payment method details, such as credit card number or bank account information.
- If you wish to obtain additional information about our Services, register to receive information from us via e-mail, register for an event, webinar or contest, or download certain content, we may ask you to provide us with your contact information, such as your name, telephone number, postal address and e-mail address, as well as certain information about your needs or preferences.
- General location information, such as your IP address and the region in which you are located when you connect to the Application.
- Customer support questions, problems and general comments you choose to provide.
- Any other Personal Information provided.
- Any other Personal Information provided via the Application and to be given to the Pharmacy.
3.2.2 Surveys, events and marketing information
If you choose to participate in our surveys, contests, events, information requests, we may collect information about you in connection with the survey, contest, information request or event; your contact information, such as your name, e-mail address, telephone number; and general information about you that you choose to provide.
3.2.3 Telephone calls
If you communicate with us by telephone, we may record that call and ask you to provide us with contact information, such as your name, address, telephone number, e-mail address, billing information and other payment information.
Any other Personal Information provided.
3.3 Communication
Anipharm limits the communication and disclosure of your Personal Information to the purposes identified above, but note the following clarifications and exceptions:
3.3.1 Application of the law
We may share your Personal Information in accordance with the Act to respond to law enforcement requests, court orders or other legal process or if we believe that such disclosure is necessary to investigate, prevent or respond to illegal activities, fraud, physical threats or as required by any other applicable law or regulation and to the extent necessary to protect Anipharm's property, interests and rights.
3.3.2 Archive service
We may share your Personal Information with a company engaged in the business of preserving documents for their general informational value.
3.3.3 Our employees and authorized service providers
Our employees may have access to your Personal Information in order to help us provide services to you. They access and use such Personal Information in accordance with our instructions, only on a need-to-know basis, and under strict confidentiality and security obligations. Please be assured that our employees manage this information with the necessary discretion and rigor and comply with this Policy and applicable legal and regulatory requirements.
When you provide us with Personal Information, you grant us the right to share your Personal Information with authorized service providers acceptable to us who will use this information to assist us in responding to your requests and performing services. Please note that we will only share the Personal Information necessary to use these third-party services, only for the purpose of providing the services to you, and that we will ensure that these authorized service providers agree to keep this information confidential and secure.
Service providers retain the information they need to perform the functions for which they have been appointed and we do not authorize these third parties to use or disclose your Personal Information for their own marketing or other purposes.
Without limiting the generality of the foregoing, you recognize that by using the Application and transmitting requests for services via the Application, your Personal Information necessary to render pharmaceutical services will be disclosed and communicated to the Pharmacy, including its authorized employees and officers.
3.3.4 Commercial transactions
We may be involved in (1) the sale or lease of all or substantially all of our business and/or assets, (2) the modification of our legal structure by merger or otherwise, (3) a transaction to obtain a loan or other form of financing, and (4) any other similar transaction (individually and collectively the “Transaction”). As part of such Transaction, we may transfer or disclose your Personal Information to the counterparty organization, actual or potential, but we will require such organization to agree to protect the confidentiality of your Personal Information in a manner equivalent to this Policy.
3.3.5 Explicit consent
We may also reveal your Personal Information if you expressly request or consent to such disclosure.
4. YOUR PERSONAL INFORMATION AND THIRD-PARTY WEBSITES
Our Application may contain links to independent third-party websites. These third-party sites (“Third-Party Sites”), whose links are provided solely for your convenience, are not under our control and may be governed by their own privacy policies. We do not warrant and are not responsible for the collection, use, retention or disclosure of your Personal Information by Third-Party Sites. We assume no responsibility for your use of such Third-Party Sites or your access to Third-Party Sites through our Site. By using our Application, or by accessing Third-Party Sites through our Application, you release us from any and all liability for the actions, practices and omissions of such third parties.
5. TRANSFER OF PERSONAL INFORMATION TO FOREIGN COUNTRIES
We strive to keep your Personal Information in Quebec. However, in the future, we may engage third-party service providers to process, manage and host Personal Information on our behalf that may be located outside Canada. As a result, some of your Personal Information may be transferred to another province or country and may be subject to the laws of that province or country.
However, we take care to protect the Personal Information in our custody, including Personal Information entrusted to a service provider, whether located in Canada or elsewhere. Our policies and practices regarding the protection of Personal Information require that a written undertaking be signed by the service provider to respect its obligation to preserve the confidentiality and security of the Personal Information entrusted to it. This includes implementing robust and effective security measures, as well as prohibiting the disclosure of your Personal Information to third parties in accordance with the applicable privacy legislation in the province of Quebec.
6. PROTECTION OF PERSONAL INFORMATION
We take appropriate measures to ensure the confidentiality of Personal Information and to protect such Personal Information against loss, as well as unauthorized access, disclosure, copying, use or modification, taking into account, in particular, the sensitivity of the information and the purposes for which it is to be used.
We use physical procedures, electronic and management procedures and generally accepted industry standards to safeguard and secure the Personal Information we collect.
Furthermore, the Personal Information we hold is therefore only accessible to persons who are entitled to know about it and who consult it only when necessary for the performance of their duties.
For this purpose, we restrict access to our offices and computer equipment, train our staff and require our agents and suppliers of goods and services with access to Personal Information to sign confidentiality agreements and implement equivalent security measures.
Please note, however, that since no mechanism offers maximum security, using the Internet to transmit, create or host Personal Information always involves a certain amount of risk.
If you feel that your Personal Information has been compromised, we invite you to contact our Privacy Officer at the coordinates appearing in section 14 of this Policy.
7. MINORS
Anipharm does not deliberately collect Personal Information from anyone under the age of 18.
If a minor under the age of 14 wishes to use our Application, Services or otherwise contact us, we will not collect Personal Information from that minor without the consent of the parent or tutor. If we become aware that we have unintentionally collected Personal Information from persons under the age of 14 without the consent of the parent or tutor, we will ensure that such information is deleted from our records as soon as possible. If you are the parent or tutor of a minor under the age of 14 and you are aware that your minor child has provided us with Personal Information, we invite you to contact our Privacy Officer at the coordinates appearing in section 14 of this Policy so that we may take the necessary action.
8. RETENTION PERIOD
Anipharm will host and retain your Personal Information for as long as is necessary for the purposes set out in this Policy and to ensure that we comply with our legal and regulatory obligations. You may at any time withdraw or change your consent to our use of your Personal Information, or request that we permanently delete it, subject to any conditions imposed by law.
If you wish to learn more about how long we keep your Personal Information, we invite you to contact our Privacy Officer, whose contact information appears in section 14 of this Policy.
9. ACCESS, RECTIFICATION, UPDATING OF PERSONAL INFORMATION AND WITHDRAWAL OF CONSENT
You have the right to access and obtain copies of your Personal Information. You also have the right to update, rectify and modify any Personal Information that you believe is inaccurate or incomplete. You may also request that we cease disseminating Personal Information about you, or that we de-index any hyperlink attached to your name that allows access to such Personal Information by any technological means, where its dissemination contravenes the Act or a court order. You may do the same, or demand that the hyperlink providing access to the Personal Information be re-indexed, if certain conditions set out in the Act are met.
To do so, please submit a written request to this effect by writing to the Privacy Officer at the address indicated in section 14, who will respond to you in writing within 30 days of the date of receipt of any such request.
If you wish to obtain copies of your Personal Information, we may charge you a nominal fee, which will be disclosed to you in advance, simply to cover the cost of transcription, reproduction and/or transmission.
Subject to legal and contractual restrictions, if any, you may at any time withdraw your consent to the use or disclosure of Personal Information collected about you.
10. ELECTRONIC COMMUNICATIONS (E-MAILS)
Your e-mail address may be used to send you electronic communications from time to time. At any time, you may ask us to stop sending you electronic communications by contacting Anipharm's Privacy Officer at the contact information provided in Section 14 of this Policy or by using the “unsubscribe” instructions provided at the bottom of such communications, if any.
11. AMENDMENTS TO THIS POLICY
Anipharm reserves the right to make changes to this Policy at any time. Such changes will be posted on the Site and will be effective immediately upon posting. We will take reasonable steps, if necessary, to notify users of the Application and our services of any material changes. When we make changes to this Policy, we will revise the “last updated” date at the beginning of this Policy.
You may contact our Privacy Officer at the address or numbers listed in section 14 of this Policy to obtain an up-to-date copy of the Policy.
12. TERMS AND CONDITIONS OF USE OF THE SITE AND SERVICES
The terms and conditions of use of the Application and Services available at www.anipharm.ca contain important provisions disclaiming and excluding the liability of Anipharm and others with regards to your use of the Application and Services, as well as provisions determining the applicable law and exclusive jurisdiction for the resolution of any dispute regarding your use of the Application and Services. Each of these provisions also applies to any dispute that may arise in connection with this Policy and the collection, use, retention and disclosure of your Personal Information, and shall have the same force and effect as if they had been reproduced verbatim in this Policy.
13. COMPLAINTS HANDLING PROCESS
13.1 Reception
Any complaint regarding the application of this Policy must be made in writing to Anipharm's Privacy Officer at the e-mail address indicated in the following section.
The complaint must contain the complainant's name, contact information, including a telephone number, as well as the subject of the complaint and the reasons for the complaint in sufficient detail to allow Anipharm to evaluate the complaint. The Privacy Officer may request any additional information deemed necessary to assess the complaint.
13.2 Processing
Please note that Anipharm undertakes to treat all complaints received as confidential and to obtain the advice and recommendations of our advisors. Once the complaint has been received, along with all additional information deemed necessary and requested by the Privacy Officer, Anipharm will have thirty (30) days to analyze it. Upon completion of its analysis, the Privacy Officer will provide the complainant with a written response explaining the reasons for accepting or rejecting the complaint.
Anipharm undertakes to make every reasonable effort to deal with each complaint within thirty (30) days. However, in the event that the complaint cannot be processed within this period, the complainant will be informed of the reasons justifying the extension, the progress made in processing the complaint and the reasonable time required to provide a definitive response.
A separate file will be created for each complaint received, if applicable. The file should contain the complaint, the analysis and documentation supporting its evaluation, as well as the response sent to the person who initiated the complaint.
You may also file a complaint in writing to the Commission d'accès à l'information - Direction de la surveillance at the following address: 900-2045 Stanley Street, Montréal, Québec, H3A 2V4 or by e-mail at cai.communications@cai.gouv.qc.ca. However, we invite all interested parties to first contact the Privacy Officer and to wait until Anipharm has completed its complaint handling process.
14. QUESTIONS, COMMENTS, COMPLAINTS AND PRIVACY OFFICER
Anipharm is responsible for Personal Information in its custody or control and has designated a person in charge who must ensure Anipharm's compliance with this Policy and applicable laws.
If you have any questions, comments, concerns or complaints regarding this Policy and Anipharm's privacy practices, we invite you to contact our Privacy Officer at the following coordinates:
SERVICES ANIPHARM INC.Privacy Officer
2010 René-Lévesque Boulevard
Verdun (Québec) H3E 2A4
info@anipharm.ca
List of versions and changes
| Version | Effective as of |
|---|---|
| 1.0 | September 18, 2024 |
